gtg99 Terms and Conditions

1 General  Provisions

These terms and conditions ("Terms") govern the legal relationship between gtg99 ("Platform", "we", "us") and its users ("you", "player"). gtg99 is an online casino and betting platform operated for players in Bangladesh.

By visiting our website (gtg99.cam), creating an account, or using any of our services, you are considered to have read, understood and accepted these terms. If you do not agree with any part of these terms, do not use our platform.

gtg99 reserves the right to amend, modify or update these terms at any time. If you continue to use the platform after updated terms are published, you will automatically be considered to have accepted the new terms.

2 Account Registration and  Eligibility

Age Requirement

To open an account and use the gaming services at gtg99, you must be 21 years of age or older. This platform is operated for users aged 21 and above only. By registering, you declare that you are at least 21 years old.

Single Account Policy

Only one account is permitted per person. If the same person creates more than one account, both accounts will be closed and any deposited funds and earned bonuses may be forfeited.

Registration Information

When registering an account, you must provide accurate and complete information, including:

• Full name (as shown on your national ID or passport)
• Active mobile number
• Valid email address
• Correct date of birth

Providing false information may result in account closure and forfeiture of all deposited and won funds.

3 Account Management and  Security

You are fully responsible for the security of your account. Keep your login credentials (username and password) completely confidential and do not share them with anyone. gtg99 is not responsible for any loss resulting from third-party access to your account.

If you suspect unauthorized access to your account or a security breach, notify our support team immediately. gtg99 reserves the right to temporarily suspend an account in the interest of security if suspicious activity is detected.

Transfer of account ownership is strictly prohibited. You may not sell, rent or transfer your account, balance or bonuses to anyone else.

4 Deposit and Withdrawal  Policy

Deposit Rules

The minimum deposit amount at gtg99 is ৳100 (per method). We support the following payment methods: bKash, Nagad, Rocket and bank transfer. All deposit transactions are secured by SSL encryption.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. The following conditions apply to withdrawals:

• Account identity verification must be completed.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be restricted if the wagering requirements of any active bonus have not been met.
• Additional verification may be required for suspicious transactions.

KYC Verification

For the purpose of security and fraud prevention, gtg99 may request that you complete an identity verification (KYC) process at any time. Withdrawals may be temporarily placed on hold if the required documents are not provided.

5 Bonuses and Promotional  Offers

Welcome Bonus

New players will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15x (you must wager the deposit plus the bonus amount 15 times).

General Bonus Terms

• A bonus applies to one account only and can be claimed once.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirements have been met.
• If wagering requirements are not met within the specified time limit, the bonus will expire.
• If you attempt to claim bonuses using multiple accounts or a VPN, your account will be closed.
• gtg99 reserves the right to modify or cancel any promotional offer at any time.

VIP Program

The gtg99 VIP program has three tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.7%) and Gold (up to 1.0%). Progression to a higher tier is determined by the player's activity and contribution. VIP benefits apply only to active and eligible accounts.

10 Privacy and Data  Protection

gtg99 gives the highest priority to the protection of your personal information. Our platform uses SSL encryption, which keeps all your data and transactions secure.

We do not sell or transfer your personal information to any third party, however information may be provided to the relevant authorities when required for legal or regulatory purposes.

To learn more about our data collection, use and storage policy, please read our Privacy Policy.

11 Intellectual Property

All content on the gtg99 website — including logos, graphics, text, software, design, trademarks and other elements — is protected under the exclusive intellectual property rights of gtg99.

Reproducing, distributing, modifying or using any content from the website for commercial purposes without our express written permission is strictly prohibited. Violation of this condition may result in legal action.

12 Limitation of  Liability

gtg99 will not be held liable for the following:

• Gaming being interrupted due to internet disconnection or technical failure.
• Loss caused by problems with your own device or network.
• Loss caused by the actions of third parties.
• Services being unavailable due to unforeseen circumstances (force majeure) such as natural disasters or government restrictions.
• Financial loss caused by your own negligence or intentional error.

In any circumstance, gtg99's maximum liability will be limited to the actual balance held in your account.

13 Dispute  Resolution

If you have a dispute or complaint, please first contact our support team. We aim to resolve all complaints as quickly as possible.

Dispute resolution process:

• Step 1: Submit your complaint to the support team via live chat or email.
• Step 2: Our team will investigate the matter and respond within 7 business days.
• Step 3: If both parties cannot reach an agreement, the matter will be resolved through mediation.

In disputes relating to gaming results, server logs will be treated as the final evidence.

14 Contact &  Support

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

Our customer service team is ready to serve you seven days a week, twenty-four hours a day. We accept all inquiries in Bengali and try to respond promptly.