Responsible Gaming at gtg99 — Safe and Enjoyable Gaming
gtg99 believes gaming should be fun, not stressful. Our responsible gaming policy helps you play within safe limits.
What is Responsible Gaming?
Responsible gaming means enjoying gaming as a controlled form of entertainment — where you decide when to play, how much time to spend, and how much money to use. At gtg99 we want to make sure every player can enjoy gaming with a healthy mindset.
Online gaming can be entertaining, but it is never a source of income or a solution to financial problems. We ask every player to follow gtg99's responsible gaming guidelines.
We believe prevention is the best protection. That is why we provide you with various tools and information in advance to keep gaming under control at all times.
Important notice: gtg99 is for people aged 21 or older only. If you feel gaming is having a negative impact on your life, please contact our 24/7 live chat or use the self-exclusion feature.
Our Protection Tools
gtg99 provides the following tools to keep you safe — all free and instant.
Set a Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Requests to increase a limit are accepted after a 7-day review.
Safe SpendingSession Time Limit
Set a time limit for each gaming session. When the time is up, a warning will appear automatically and the session will end. This is effective at preventing long gaming habits.
Time ManagementTemporary Break (Time-Out)
Want to take a break for a while? Temporarily close your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make any deposits.
Short-Term BreakSelf-Exclusion
If you feel you need a longer break, activate self-exclusion. You can exclude yourself for a minimum of 6 months or permanently. Your account cannot be reactivated while self-exclusion is active.
Long-Term ProtectionGaming History Review
You can view your complete gaming history, win and loss records, and total spending at any time. Analyse your own playing patterns and take action if needed.
Transparency24/7 Support
Our Bangladeshi support team is here for you any time of the day or night. Contact us via live chat or send an email to [email protected]. We are ready to help with any responsible gaming matter.
SupportThe Mandatory Rule for Ages 21+
gtg99 is an adult gaming platform. In accordance with prevailing rules in Bangladesh and our own policies, only people aged 21 or older may open an account and play on this platform.
The registration process includes an age verification step. If evidence of an underage user is found on any account, that account will be closed immediately and all transactions will be cancelled.
If there are minors in your household, keep password protection and parental controls active on your device so they cannot access this platform.
Signs of Problematic Gaming
If any of the following signs appear in you, it may be a signal to seek help. Be honest with yourself:
- You are spending more than your budget and playing more to recover losses
- You are hiding your gaming from family or friends or lying about it
- You are skipping sleep, meals, or work to game
- You are spending money set aside for bills or debt repayment on gaming
- You have tried to stop playing but cannot
- You feel restless or mentally uncomfortable when you are not gaming
- You keep playing even though your losses outweigh your winnings
Steps to Get Help
If any of the signs above apply to you, follow the steps below:
Contact Live Chat
Send a message to our 24/7 Bengali live chat support. Our trained team will assist you in confidence.
Activate Self-Exclusion
Activate self-exclusion from your account settings or email [email protected]. It will take effect right away.
Reduce Your Deposit Limit
Lower your weekly or monthly deposit limit. The change will take effect immediately.
Seek Professional Help
Talk to your family or someone you trust. If needed, seek help from a mental health professional.
The Golden Rules of Safe Gaming
Following these simple rules will keep gaming enjoyable at all times.
Set a Budget
Decide how much money you will spend before you start gaming. Once that amount is gone, stop playing — win or lose.
Plan Your Time
Set specific time aside for gaming and do not go beyond that limit. Give the highest priority to family and work time.
See It as Entertainment
Gaming is not a source of income; it is a form of entertainment. Treat losses as the cost of entertainment and do not try to recover them.
Stay Open
Do not hide your gaming from family or friends. If someone expresses concern, listen to them carefully.
Deposit and Withdrawal Policy
An important part of responsible gaming is knowing and respecting clear financial limits. gtg99 has set minimum transaction limits so that players cannot spend unexpectedly large amounts.
Payment methods: bKash, Nagad, Rocket, and bank transfer.
Check Yourself
Answer the following questions in your mind. This is a simple way to evaluate your gaming habits:
- Do I set a budget before I play?
- Do I finish gaming within a set amount of time?
- Do I see gaming as entertainment, not as income?
- Is gaming having no negative impact on my family or professional life?
- Am I not spending money set aside for bills or daily expenses on gaming?
If any answer is "no", talk to our support team — we will help without judgement.
Questions About Responsible Gaming
Need help? We are always here.
Contact our 24/7 live chat to learn more about responsible gaming or for any assistance. We are here for you.