gtg99's Privacy Policy

gtg99 ("we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously and are committed to keeping your personal information secure.

This privacy policy applies to use of the gtg99 website (https://gtg99.cam). It describes what types of information we collect, how we use and store that information, and what your rights are.

By using our platform, you agree to the terms of this privacy policy. Please read this policy carefully. If you disagree with any part of this policy, please refrain from using our platform.

We collect your information through various methods. Details are described below:

2.1 Information You Provide Directly

When you register on gtg99 or manage your account, the information you provide yourself includes:

• Full name and date of birth
• Email address
• National identity card or other identity verification documents
• Residential address
• Payment information (bKash, Nagad, Rocket number or bank account details)
• Any information provided when contacting us

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and language
• Operating system information
• Your browsing history and which pages you have visited
• Transaction information and gaming activity
• Login and logout times and session duration

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and fulfilling legal obligations, we may sometimes collect information from legitimate third-party verification agencies.

gtg99 uses your information for the following purposes:

3.1 Account Management

• To create, maintain, and manage your account
• To complete identity verification and ensure account security
• To process deposit and withdrawal transactions
• To store your gaming history and account balance

3.2 Customer Service

• To respond to your questions and complaints
• To provide live chat support
• To send important notifications related to the platform

3.3 Security and Legal Obligations

• To prevent fraud, money laundering, and other illegal activities
• To implement responsible gaming policies
• To comply with applicable laws and regulations

3.4 Platform Development

• To improve our services and user experience
• To identify and resolve technical issues
• To analyze user behavior and plan new features

gtg99 takes industry-standard technical and organizational measures to protect your information.

4.1 Security Measures

• SSL Encryption: All data exchanged between you and our servers is secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Sensitive information, especially payment-related data, is stored in encrypted form.
• Access Control: Only authorized staff can access your personal information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: The security of our systems is regularly tested to identify potential vulnerabilities.

4.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. To fulfill legal obligations, certain information may be retained for a period defined by applicable law even after an account is closed.

gtg99 does not sell, rent, or commercially distribute your personal information. However, we may share information in the specific circumstances below:

5.1 Service Providers

We may share necessary information with trusted third-party service providers who deliver services on our behalf. This includes payment processors (bKash, Nagad, Rocket, bank transfer services), identity verification agencies, technology infrastructure providers, and customer support tools. All such service providers are bound by strict confidentiality agreements and may only use the information for the specified purpose.

5.2 Legal Obligations

In the case of a court order, government directive, or other legal obligation, we may be required to disclose information to the relevant authority. Information may also be shared to comply with anti-money laundering laws.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and inform you of the new policy.

gtg99 uses cookies to improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the basic functionality of the website, including maintaining your login session and security verification.
• Functional Cookies: These help remember your preferences, such as language settings.
• Analytics Cookies: These cookies help us understand how users are using our platform, which assists us in improving our services.

6.2 Managing Cookies

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from using some important features of the platform.

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.

7.2 Right to Correct Information

If you believe that any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will verify and correct it as soon as possible.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, information retained due to legal obligations or legitimate business purposes may not be possible to delete.

7.4 Closing Your Account

You may contact us at any time to request that your account be closed. Even after an account is closed, certain information may be retained for a defined period due to legal obligations.

gtg99 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at the time of account registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

gtg99 reserves the right to update this privacy policy at any time. For significant changes, we will notify you through the following methods:

• By publishing a notice on our website
• By sending a message to your registered email address
• By displaying a notification when you log in to the platform

The date on which changes take effect will always be noted at the top of this page as "Last Updated". If you continue using our platform after any changes, you will be considered to have accepted the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live support in Bengali

Our privacy team will try to respond to your request as soon as possible after receiving it.

We also encourage you to read our Responsible Gaming Policy and Terms and Conditions, which together with this privacy policy will give you a complete understanding of all your rights and obligations.